Direct Answer
AnyLeak provides leak and moisture detection services in Burnaby using non-invasive methods — acoustic correlation, tracer gas, thermal imaging, and moisture metering — to find leaks without digging or damage. Every inspection includes a written, insurance-ready report. Call (604) 269-5325 for a free phone consult.
🔄 Reviewed and maintained by the AnyLeak team — October 2026. Rated 5 stars by BC customers.
Leak detection is a specialized service, and it’s reasonable for a homeowner to want to know what they’re actually paying for before booking anyone. This isn’t about steering you toward one provider over another — it’s a set of honest, practical questions worth asking any leak detection company operating in Burnaby, so you can compare answers and make an informed choice.
The goal is simple: understand what will actually happen at your property, what methods will be used and why, and what you’ll have in hand afterward to support any next steps, whether that’s a repair, an insurance claim, or simply peace of mind.
What Methods Will Actually Be Used
Ask specifically which detection methods apply to your situation — acoustic listening, leak-noise correlation, tracer gas, or thermal imaging are the common non-invasive options, and a reputable provider should be able to explain why a particular method fits your property rather than giving a generic answer. Burnaby’s mix of terrain and building ages means the right approach can genuinely differ from one property to the next.
Be wary of vague answers here. A provider who can explain their reasoning is generally a provider who knows what they’re doing, while a provider who gives the same generic answer regardless of your property type may simply be applying one method to every job.
Is the Approach Actually Non-Invasive
‘Non-invasive’ should mean exactly that — locating the leak without cutting into walls, lifting flooring, or excavating before the location is confirmed. Ask directly whether any invasive steps are planned as part of the detection process itself, as opposed to any repair work that might follow afterward (which is a separate job, often handled by a different contractor).
This distinction matters because some homeowners assume detection and repair are bundled together automatically, when in practice they’re often separate services, and confusing the two can lead to unexpected costs or scope creep on the visit.
What Will You Receive Afterward
Ask whether you’ll get a written report documenting the findings — the method used, the confirmed or suspected location, and any relevant notes. This matters beyond just peace of mind: a written report is often what’s needed to support an insurance claim or to brief a plumber or contractor accurately before repair work begins.
A verbal summary alone leaves you without documentation if you need it later, whether that’s for an insurance conversation, a strata dispute, or simply your own records if the issue is ever revisited.
A Few More Practical Questions
It’s fair to ask about the provider’s general experience with your type of property — a post-war home, a newer tower, or a commercial building each present different access and diagnostic considerations. It’s also fair to ask what happens if the leak can’t be conclusively located on the first visit, and what the next steps would look like.
It’s also reasonable to ask how the visit itself is structured — roughly what to expect in terms of the process, and whether there’s anything you need to prepare or make accessible beforehand, like your meter or main shutoff.
None of these questions are unusual to ask, and a provider confident in their process should be comfortable answering all of them clearly and specifically, rather than deflecting to generalities.
Questions to Ask Before Booking
- Which detection method will be used for my specific situation, and why
- Is the process fully non-invasive, with no cutting or excavation during detection itself
- Will I receive a written report with findings and location details
- What is your experience with properties similar to mine
- What happens if the leak isn’t conclusively located on the first visit
Related Resources
Frequently Asked Questions
Should detection and repair always come from the same company?
Not necessarily. Detection and repair are often separate scopes of work, and some homeowners prefer to get an independent, non-invasive detection report first before deciding who handles the repair.
Is a written report really necessary for a straightforward leak?
Even for a simple case, a written report gives you a record of what was found and where, which is useful if the issue recurs, if you sell the property later, or if an insurance question comes up down the line.
What should make me hesitate before booking a provider?
Vague answers about methodology, no mention of a written report, or pressure to commit to repair work before the leak has even been located are all reasonable things to ask more questions about before proceeding.
Have a question about what you’re seeing? Call AnyLeak at (604) 269-5325 or email info@anyleak.ca — non-invasive leak and moisture detection across British Columbia since 1999.
A Closer Look at This Service
Water follows gravity, the path of least resistance, and the buried corridor it sits in, which is why the stain you see is almost never directly above the leak. Understanding where water travels is the entire basis of professional detection work.
A city’s building code, its typical construction era, and its soil behaviour all leave their fingerprints on the leaks it produces. Reading those fingerprints is what makes an investigation accurate on the first visit.
The investigation is a quiet, methodical process. Instruments are calibrated on site, readings are recorded, and the technician explains what each step is looking for. There is no demolition, no noise beyond the instruments, and no mess left behind.
How the Investigation Is Delivered
Every investigation follows the same disciplined sequence: consultation, survey, testing, cross-verification, marking, and documentation. The sequence is deliberate, and each step builds on the last.
- Step 1: Consultation to understand the situation and the history
- Step 2: Site survey and indicator mapping
- Step 3: Testing of the suspected systems with matched methods
- Step 4: Cross-verification of the finding
- Step 5: Marking and documentation
- Step 6: Written, dated report
The third mistake is assuming the leak is in the same room as the stain. Water travels along structure for surprising distances, and the visible stain is almost never the source. The investigation traces the path before any repair is planned.
What This Costs
Most property-level investigations in British Columbia are quoted as a fixed fee once the situation is understood. The quote covers the technician’s time, the instruments, the investigation, and the written report.
Most property-level investigations in British Columbia are quoted as a fixed fee once the situation is understood. The quote covers the technician’s time, the instruments, the investigation, and the written report.
Insurance and Documentation
The report produced after a this investigation investigation is written with insurers in mind. It documents the cause, the extent, the methods used, and the readings taken, so the adjuster has everything needed to process the claim.
For BC policyholders, the practical value is speed: the claim starts with the report already in hand, instead of weeks of back-and-forth while the insurer tries to establish what happened.
What the Report Includes
You keep the report. It documents the finding, the condition at the time of the investigation, and the guidance for the repair, which is useful for warranty, insurance, and future reference.
The written report is the deliverable that separates professional detection from a good guess. It includes the confirmed location, the depth where applicable, the readings, the photographs, the methods used, and an interpretation of the cause and contributing factors.
When to Call
Call before the damage becomes visible if the meter is moving with everything off. That reading is the earliest and cheapest moment to act, and acting early is what makes the repair small.
Call when a repair contractor cannot find the source. Blind replacement of pipe, membrane, or roofing is expensive, and it fails when the true cause is elsewhere. The investigation answers the question the contractor could not.
How to Prepare the Property
Clear access to the meter, the main shut-off, the water heater, and the areas showing indicators speeds the investigation. A cleared path saves the technician’s time, which is your time on the quote.
The best preparation is information: when the issue started, what changed around that time, what the weather did, and what has already been tried. That history is often more valuable than any instrument.
Common Questions
Is this service non-invasive?
Yes. Every method used works from the surface and leaves no marks. Nothing is cut, dug, or permanently marked during the investigation.
How accurate is the location?
With cross-verified methods, locations are typically within a metre or less, and slab locations within inches.
Is the report useful for insurance?
Yes. The report documents the cause, the extent, the methods used, and the readings, structured for claims and engineering review.
How long does an investigation take?
Most property-level investigations complete within a day, and the written report follows within one to two business days.
Do you repair leaks?
No. Detection and documentation are the service. The report guides the repair contractor to the exact location.
What does this cost?
The quote is fixed before work begins, based on the scope defined in the free consultation. What you are quoted is what you pay.
Call (604) 269-5325 or email info@anyleak.ca for a free consultation. The report is dated, documented, and written to the standard insurers and engineers expect.
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